tag:status.float.com,2005:/historyFloat Status - Incident History2024-03-28T08:50:57-04:00Floattag:status.float.com,2005:Incident/202251582024-03-23T01:00:56-04:002024-03-23T01:00:56-04:00Routine Database Maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:49</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing routine database maintenance on Saturday 23rd March 04:00 - 05:00 UTC. <br /><br />The event may cause the Float App and API to be slower than normal, some requests may need to be retried.</p>tag:status.float.com,2005:Incident/201881362024-03-07T17:00:22-05:002024-03-07T17:00:22-05:00Schedule Display Issues<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:33</var> EST</small><br><strong>Monitoring</strong> - We implemented a fix and can see the problem has stopped. We're monitoring now to check it doesn't re-occur.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:23</var> EST</small><br><strong>Identified</strong> - We've identified the issue and are working to resolve it.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:03</var> EST</small><br><strong>Investigating</strong> - We are investigating an issue with our cloud provider that is causing problems for customers viewing their schedules.</p>tag:status.float.com,2005:Incident/201678992024-03-05T12:03:06-05:002024-03-05T12:03:06-05:00Float App - Increased latency for SSO authentication<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:03</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:08</var> EST</small><br><strong>Investigating</strong> - We are experiencing degraded performance from our 3rd party identity provider, causing high latency for SSO authentication.</p>tag:status.float.com,2005:Incident/200294932024-02-23T20:30:57-05:002024-02-23T20:30:57-05:00Database Maintenance<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>20:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>19:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>09:21</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing database maintenance on Saturday 24th February 00:30 - 01:30UTC. The event may cause the Float App and API to be slower than normal, some requests may need to be retried.</p>tag:status.float.com,2005:Incident/198662912024-01-30T08:48:40-05:002024-01-30T08:48:40-05:00Database Connection Issues<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:48</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:06</var> EST</small><br><strong>Monitoring</strong> - We've implemented a failover for our production database and we're seeing healthy requests and responses. We'll continue to monitor the situation.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:34</var> EST</small><br><strong>Identified</strong> - An issue with database connectivity has been identified while running a routine deployment. We're working to get Float back up and operational.</p>tag:status.float.com,2005:Incident/192269932023-12-02T04:30:10-05:002023-12-02T04:30:10-05:00Database Maintenance<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>04:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>03:48</var> EST</small><br><strong>Update</strong> - Maintenance is progressing as planned but taking slightly longer than expected, as a result we're extending the maintenance period to cover this.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>02:02</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>10:12</var> EST</small><br><strong>Scheduled</strong> - Float will be undergoing database maintenance on the 2nd December between 07:00 to 09:00 UTC. <br /><br />We expect Float to continue to operate correctly, although some requests to Float may be slower than usual or need to be retried.</p>tag:status.float.com,2005:Incident/192112572023-11-25T04:01:18-05:002023-11-25T04:01:18-05:00Database Maintenance<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>04:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>01:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>11:20</var> EST</small><br><strong>Scheduled</strong> - Float will be undergoing database maintenance on the 25th November between 01:00 to 04:00 UTC. <br /><br />We expect Float to continue to operate correctly, although some requests to Float may be slower than usual or need to be retried.</p>tag:status.float.com,2005:Incident/188532112023-10-21T01:00:27-04:002023-10-21T01:00:27-04:00Routine Database Maintenance<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>08:40</var> EDT</small><br><strong>Scheduled</strong> - Float will be undergoing routine database maintenance on the 21st October 04:00 to 05:00 UTC. During this time some requests to Float will be slower than usual or need to be retried.</p>tag:status.float.com,2005:Incident/186872022023-10-08T03:00:25-04:002023-10-08T03:00:26-04:00Database Maintenance<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>06:48</var> EDT</small><br><strong>Scheduled</strong> - We will be performing maintenance a portion of our data layer on October 8th. This maintenance is necessary to keep the underlying systems up to date and continuing to deliver good performance for anyone using Float.<br /><br />Customers may experience some problems with request taking longer than normal.</p>tag:status.float.com,2005:Incident/185903042023-09-27T02:30:11-04:002023-09-27T02:30:11-04:00Payment Provider Maintenance<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>02:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>00:31</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>01:05</var> EDT</small><br><strong>Scheduled</strong> - Our payment provider is undergoing maintenance at this time which may cause some billing issues on the Float payment page.</p>tag:status.float.com,2005:Incident/184189332023-09-07T05:15:30-04:002023-09-07T05:15:30-04:00Connection issues with Float App<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>05:15</var> EDT</small><br><strong>Resolved</strong> - A fix has been implemented and the service is back online.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>04:24</var> EDT</small><br><strong>Investigating</strong> - We're currently investigating issues with the Float App. We'll update as soon as we know more.</p>tag:status.float.com,2005:Incident/184097552023-09-07T02:00:19-04:002023-09-07T02:00:19-04:00Important Maintenance<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>01:46</var> EDT</small><br><strong>Verifying</strong> - The maintenance has gone as planned, we're monitoring to check there are no issues post changes.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:14</var> EDT</small><br><strong>Scheduled</strong> - Due to disruption from an upstream service provider we’ll be performing maintenance on the Float Application to remove the provider in order to maintain performance for Float customers.<br /><br />It’s unlikely that any customers will be impacted, but if you do find you’re having issues with Float during that time we’d advise you to logout and login again.</p>tag:status.float.com,2005:Incident/182366122023-08-23T17:45:41-04:002023-08-23T17:45:41-04:00Issue with Upstream Provider<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>17:45</var> EDT</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Monitoring</strong> - We've released a fix Float App users will be receiving successful responses now.<br /><br />We will continue to monitor the situation.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>16:03</var> EDT</small><br><strong>Identified</strong> - We have identified a problem with an upstream provider that is causing requests to fail. We're working on a fix now.</p>tag:status.float.com,2005:Incident/182073722023-08-21T08:55:26-04:002023-08-21T08:55:26-04:00Issue with third party provider<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>08:55</var> EDT</small><br><strong>Resolved</strong> - The issue is resolved.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>05:24</var> EDT</small><br><strong>Monitoring</strong> - Our monitoring is indicating the problem is subsiding, we'll continue to monitor.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>03:01</var> EDT</small><br><strong>Identified</strong> - An issue with an upstream provider is causing problems with Float.<br /><br />Some customers may experience longer loading times and some failed requests.</p>tag:status.float.com,2005:Incident/182019072023-08-20T12:44:01-04:002023-08-20T12:44:01-04:00Issue with third party provider<p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>12:44</var> EDT</small><br><strong>Resolved</strong> - We're marking the issue as resolved. Thank you for your patience.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>11:29</var> EDT</small><br><strong>Monitoring</strong> - The upstream provider is showing the issue as fixed, we'll continue to monitor for a while until we're satisfied the issue doesn't occur again.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>09:35</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>09:15</var> EDT</small><br><strong>Identified</strong> - An issue with an upstream provider is causing problems with Float.<br /><br />Some customers may experience longer loading times and some failed requests.</p>tag:status.float.com,2005:Incident/178722442023-07-21T23:00:21-04:002023-07-21T23:00:21-04:00Scheduled Database Maintenance<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>18:36</var> EDT</small><br><strong>Scheduled</strong> - Float will be undergoing database maintenance on the 22nd July 02:00 to 03:00 UTC. During this time some requests to Float will be slower than usual or need to be retried.</p>tag:status.float.com,2005:Incident/133487512022-11-19T02:57:34-05:002022-11-19T02:57:34-05:00Database Maintenance<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>02:57</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>02:20</var> EST</small><br><strong>Verifying</strong> - We're currently verifying all maintenance steps have been successful.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>01:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>08:12</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing maintenance on our production databases between 06:00 and 07:00 UTC. <br /><br />During the maintenance Float will be offline. This will affect any incoming requests to the API, the Float Application.<br /><br />The maintenance is expected to last 1 hour, and once Float is back online we don't expect any issues going forward.<br /><br />You can reach out to support@float.com if you have any questions.</p>tag:status.float.com,2005:Incident/108981722022-09-03T02:00:29-04:002022-09-03T02:00:29-04:00Scheduled Database Maintenance<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>01:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>05:27</var> EDT</small><br><strong>Scheduled</strong> - Float will be undergoing database maintenance on the 3rd September 05:00 to 06:00 UTC. During this time some requests to Float will be slower than usual or need to be retried.</p>tag:status.float.com,2005:Incident/108477062022-08-17T16:23:52-04:002022-08-17T16:23:52-04:00Reports Unavailable<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>16:23</var> EDT</small><br><strong>Resolved</strong> - This issue is resolved</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:36</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we’re monitoring.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:08</var> EDT</small><br><strong>Investigating</strong> - We're investigating an issue with Reports in the Float App which shows the Reports functionality unavailable right now.</p>tag:status.float.com,2005:Incident/107522462022-08-03T08:58:39-04:002022-08-03T08:58:39-04:00Elevated API Errors<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>08:58</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>08:56</var> EDT</small><br><strong>Update</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>08:55</var> EDT</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.float.com,2005:Incident/104500152022-07-09T03:00:15-04:002022-07-09T03:00:15-04:00Scheduled Maintenance<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>07:42</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on our DNS layer and our kubernetes clusters.<br /><br />We expect impact to be minimal, some requests to Float may need to be retried, and you may experience some longer than normal load times.</p>tag:status.float.com,2005:Incident/100642922022-05-28T02:15:42-04:002022-05-28T02:15:42-04:00Database Maintenance<p><small>May <var data-var='date'>28</var>, <var data-var='time'>02:15</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>09:48</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on our databases on May 28th 05:00 UTC.</p>tag:status.float.com,2005:Incident/97695982022-04-12T13:33:29-04:002022-04-12T13:33:29-04:00Elevated API Errors<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>13:33</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>13:30</var> EDT</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.float.com,2005:Incident/97690652022-04-12T12:21:32-04:002022-04-12T12:21:32-04:00Elevated API Errors<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>12:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>12:18</var> EDT</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.float.com,2005:Incident/97056652022-04-09T03:00:22-04:002022-04-09T03:00:22-04:00Scheduled Maintenance<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>02:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>10:44</var> EDT</small><br><strong>Scheduled</strong> - Float will be undergoing scheduled maintenance during this period. We expect the Float App and API to be available during this time, however some page loads may take longer than normal.</p>